Worst Service in all aspects
on Dec 26, 2017
Very bad room ambience, worst service and staffs are rude and give u their worst. They denied to do anything for u, restricted restaurant timing forced u to have cold food even during normal dinner time.
No telephone in room, u cant call staff, no cleanliness inside room even hand towels are not provided. No cupboard in rooms
Pl do not take this resort your whole trip will be spoiled
on Dec 18, 2017
Had an amazing time there with my family. Staff were some of the most attentive and hospitable I've ever encountered in all my travels. The hotel and rooms were very clean and neatly kept. Quiet atmosphere. The views from the hotel were amazing. The facilities were also great. They provide tasty food. Also they arranged a campfire for us as we requested
on Dec 9, 2017
Awesome service .....
Delicious food with low price
Fully satisfied with their room service
Nice location with a wonderful waterfall front with peacefull surrounding
Cooperation staff with 24 hour availability of their charming service with smiling faces
Poorly managed Property
on Aug 22, 2017
As we reach the resort, were very much impressed with the beautiful stream/waterfall just beside the resort. However thats the only good thing there. The property needs serious maintenance. The swimming pool is a dump yard. The lawn is muddy with full of water. And all across the property its full of green algae due to rainy season.
We were allocated garden facing room number 105 and 108. Looks like those rooms were locked for ages. A strong smell of closed room was coming. The room was big but dirty and dusty. No towel or toiletries were provided. There were insects inside the room. We could not use the cup boards since it was full of dust. The bed was ok. One room didn't have hot water. The staffs could not fix that even after complain. There is a terrace view point and found that its a junk yard.
The service staffs there were polite to listen. But you cannot ask for each and every basic stuffs of a hotel to them. The food was decent and reasonably priced.
The resort is 20km from actual Munnar. So avoid it if you want to experience the Hill Station weather and want to stay amidst Tea Gardens.
The stream is very nice and one can bath as well. However the path to there is slippery.
Destination:Realaxation...ENJOYED A LOT
on Jul 8, 2017
Hi Friends, It's nice resort i stay with family in that resort. it is awesome. having a excellent view, polite staff and co. operative too. nice hospitality. i think it is the best hotel in munnar. foods are very good too. restaurant having a great ambience. all rooms are awesome well maintained property. Bathroom and Toilet are neat and clean condition. I think it is best hotel to stay in munnar. Only thing little far away from munnar but location is very nice nice view in front of the resort nice waterfall is there and also staffs are very coparative they give instruction before moving the waterfall Mr. Antony and Jobin is very nice guys they are maximum trying to guest satisfaction .Few things are not good plug points are damaged and wifi service is very low and around 19 klm far away from munnar town but overall ve enjoyed in my side Highly recommended to everyone to stay there....!!!!