Simple, clean place
on Dec 6, 2017
Online booking was done. No hassle while check in at front office. Neat and clean rooms. Car park is limited, still staff helped us for it. Good for short stay. Location is also good. Restaurant down below has now become Pub. It's value for money.
Central Based, Clean, Modern and Cheap!
on Aug 31, 2017
Stayed at this hotel twice, visited here after 8 years.
Bed's can be replaced as not very comfortable, but totally agree with critics, afterall you get what you pay for.
But overall the hotel has maintained itself and I would deffinetly stay here again.
on Apr 21, 2017
I had made a booking through hotels.com to stay one night here. I received a confirmation email stating the room was "guaranteed and paid for" with evidence that the money had left my account. We arrived at 0100 after a very long day, to be met with a receptionist who stated "no rooms available" and waved me away. After I produced my email confirmation, he continued to try to shoo me out of the door and which point I had to raise my voice and eventually he agreed to wake up his boss. Despite being in the tourism industry, his boss has absolutely no interest in helping us, and insisted that the fault was ours for not 'confirming' the booking - despite having received an email which stated booking was confirmed. He then proceeded to blame hotels.com and that I should take this up with them. The receptionist then decided he would 'he\ us by organising another hotel that was "exactly the same standard" as Amigo. I was told I would be paying for this room, despite having already paid money to hotels.com. I spoke to hotels./com then and there, who informed me that the hotel most definitely HAD been informed of the booking, but as there were no rooms available, they would send me a refund. I was then told by the receptionist that I had to pay the taxi fare to the new hotel. Despite it being their fault!! I ended up calling the police, who after realising I could speak hindi and wouldn't be taken a fool of, advised the receptionist to pay the taxi fare to get me out of his hair. Upon arriving at the new hotel, I found out that despite paying the same price, there was NO breakfast included (contrary to what the original receptionist had told me) and that the standard of the room was about 2*. Really unhelpful and unprofessional staff at Amigo hotel, and would NOT RECOMMEND this hotel to anyone, however cheap they are.
Poor manintenance and expensive
on Jan 22, 2017
No parking, poor rooms, strictly average service, Food was below average - i decided to order from outside eventually.
Since i had a car and had to stay here for 3 nights while i get possession of my house, this was a stop gap arrangement.
There was nothing good or remarkable about this place.
Dirty and expensive
on Jan 4, 2017
I wasn't expecting the Four Seasons, but for £60 a night they could have provided clean sheets and pillow cases, instead of just tucking back in the ones slept in by previous guests.
Plus points are that its safe, and convenient for Shivaji park. They did sort out complaints quickly. But given the cost of laundry and cleaners in Mumbai, the owners could invest a little money in making this a good hotel, rather than making the minimum possible effort.