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Aauris

1 room, 2 adults
Good
3.5/5

Poor Customer Serviceon Jun 2, 2017

Was on a business trip and we had booked 2 rooms. One of the rooms had serious AC issue leading t...Read All

4, Robinson Street , Kolkata, none, KOLKATA, WEST BENGAL, India, Pin-700017 , Kolkata
Amenities:
  • Parking
  • Internet Access
  • Breakfast Services
  • Restaurant
  • Health club
+ More

Rooms

Deluxe Room With Breakfast
Hotel Room
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TripAdvisor Reviews

  • hotel_trip
    Poor Customer Service
    on Jun 2, 2017
    Was on a business trip and we had booked 2 rooms. One of the rooms had serious AC issue leading to humidity and moisture in the room. In morning while leaving for work after breakfast it was informed to the reception, who promised solution and change of room when we come back in the evening. When we returned in the late evening, when we asked for change in the room, the lady at the reception said the no rooms were available and the issue has been completely sorted. We were in for a surprise, when we reached the room. We found that both the room were not cleaned and were in the same condition when we left. No water etc were replenished etc. The other room which was to be changed and was informed by the lady all things have been sorted out had water dripping and the condition was worse. When we came down and complained at the reception all flimsy reasons and excuses were been given. No one was ready to get us connected to the GM, even after several requests. All of a sudden, rooms were available and the room which had problems was offered to be changed. How come all of a sudden room was available. Since my room was not cleaned I asked for a change in room, but was told no rooms were available and only room available was noisy since it is next to night club. I waited outside the room like a fool in the night after hard day's work in the night when the room was cleaned. I just walked in the corridor of the floor after dinner and found out there were rooms that were not occupied. The Only solace was the restaurant - BLU. The service there was very good and the food was also good, though not value for money. Also, while checking out when we asked for a Invoice, we were blatantly refused by the lady at the counter stating that the payment was done through the Hotel website hence Invoice will not be given. When we insisted and said it is non-negotiable just in sec the Invoice was handed over. I have not seen such pathetic and poor customer service at any hotel before. We pay for comfort and subjected to such treatment? I am sure I will not check-in to this Hotel again.... More
  • hotel_trip
    Maiden Kolkata visit
    on May 20, 2017
    With great apprehension about my accommodation , I started my trip to Kolkata, but thanks to Hotel Aauris policies and most cordial staff , it turned out to be a most memorable trip. Ambience is very good. Location is very central & All your needs are taken care of.... More
  • hotel_trip
    Great Hotel-Located in the heart of Kolkata
    on May 15, 2017
    We were a group of 2 families with 1 small kid each. We had booked 2 rooms for 2 nights each. Although, we had food only once in the hotel, but I can recommend the food. The staff is humble and helpful. There is a small pool at the terrace, which was a good enough mode of enjoyment for kids. In spite of being a business hotel, it can recommended it for families on vacation. The mere proximity to Eden Gardens (where we went to watch IPL), Park Street (for the wide variety of food options) as well Burra Bazaar, makes it a great choice.... More
  • hotel_trip
    pleasant stay, good location and excellent staff
    on May 11, 2017
    pleasant stay with all the amenities that a short business trip require, good location to reach many places in Kolkata and very kind staff from check in to check out. Price competitive for the quality of the services. I will use this hotel again next time in Kolkata... More
  • hotel_trip
    Just what we needed
    on Apr 11, 2017
    Six friends travelling together with our first two nights at Aauris hotel. Easy check in, lovely and clean rooms with plenty of space and comfortable bed. Breakfast is good, a choice of cooked eggs, toast, jam cereal etc as well as Indian food. The location is a little oasis of calm but close enough to walk around and explore the city. The pool on the roof is perfect for a late afternoon chill out. The roof bar served good drinks and tasty food. What's not to like. ... More
  • Excellent
    23
  • Very Good
    29
  • Good
    8
  • Fair
    3
  • Poor
    12

Overview

Offering range of facilities, Hotel Aauris, is an ideal base for leisure and business travelers. This centrally air-conditioned property maintains 60 spacious rooms with amenities like T.V having premium channels, an attached bathroom with hot and cold running water, welcome amenities, desk, smoking rooms, essential toiletries and many more. Famous tourists spots Victoria Memorial (3 km), Kali Temple (6 km), Birla Planetorium (3 km), Eden Garden (4 km), St. Pauls Church (2 km), Indian Museum (2km), New Market (3 km), Marbel Palace (7 km), Howrah Bridge (4 km) and ALipur Zoo (4 km) lie in close proximity to this hotel . Ideal for those searching for quality, this property promises a comfortable stay. With essential amenities and modern service it gives a comfortable stay to every guest. Note:- Guest are not allowed to carry outside liquor & foods in their resepective rooms.

Policies

Check in Check out

Hotel Check-in Time is 02 PM, Check-out Time is 12 PM.

Policies
  1. Guest must be over 18 years of age to check-in to this hotel.
  2. As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
  3. The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
  4. Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
  5. Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
  6. There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
  7. All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
  8. Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance
  9. Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
Booking Policies
  1. The standard check-in time is 02 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel.Any early check-in or late check-out request must be directed and reconfirmed with the hotel directly.
  2. The primary guest must be at least 18 years old to be able to check into this hotel.
  3. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. Goomo will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  4. Child policy apply which may vary from hotel to hotel.
  5. Failure to check into the hotel, will attract no show charges as per Hotel policies.
  6. The total price is inclusive of all applicable taxes. However, it does not include additional personal expenses like telephone charges, meals that aren't a part of your meal plan, any hotel services you use (like laundry and room service) or tips.The hotel will charge you directly for these when you're checking out.
  7. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  8. Some hotels may require guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose: Aadhaar Card, Driving Licence, Passport or Election Card.
  9. Note PAN Cards will not be accepted as a valid ID card.
  10. All refund requests must occur within 60 days of hotel check-out. Any refund for checking out early or for no shows will be given at the sole discretion of goomo.com.
  11. In case of increase in tariff during the URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the customer is liable to pay the difference if the Check-in date falls during those periods.
  12. Goomo acts purely as an agent to hotels/suppliers, hence Goomo shall not be responsible for issuance of any invoices on hotel room charges.